Terms and Conditions:
The customer is responsible for payment of any additional charges, including but not limited to lift gate, inside delivery, call-in-advance, appointment notifications, and residential services. This offer cannot be combined with other discounts, excludes accessorial charges, and is limited to specified delivery areas. Free shipping is contingent upon the delivery area, and an extra $50.00 processing and handling fee applies.
Shipping & Delivery
Local Truck Deliveries in Maryland & Virginia: Minimum order of $500.00
Domestic Shipping Policies
Shipping rates are not standardized; they are automatically calculated based on order weight and location before order confirmation. All orders are shipped via FedEx and USPS, with shipping options such as ground, next day, 2nd day, or 3rd day available. Costs adjust accordingly with your chosen shipping method. During hot weather, shipping methods may be adjusted to ensure product quality upon delivery. Please note that Saturday and Sunday are not considered business days.
Most orders leave our warehouse within 48 business hours, allowing for processing time. Orders placed over the weekend will be processed on the following Monday, excluding holidays. Shipping transit times commence the day after pickup by FedEx.
Shipping transit times are outlined as follows:
- Ground: 1 to 6 business days after the processing period
- 3 Days: 3 business days after the processing period
- 2 Days: 2 business days after the processing period (receives high order priority)
- 1 Day: 1 business day after the processing period (receives high order priority)
Please be aware that these transit times are estimated and based on FedEx shipping services.
Canada Shipping Policies
RoyalWholesaleCandy.com provides Canada Standard Ground Shipping for all orders. The actual shipping rate depends on the precise weight and destination of your order. It's important to note that business days exclude weekends and holidays. Unforeseen circumstances or customs may lead to delays. Additionally, there might be additional customs/import fees depending on your province, for which you are responsible. Shipments to Canada are subject to the standard Goods and Services Tax (GST) and the Provincial Sales Tax (PST or QST), along with Canadian custom release fees. Customs merchandise duties, typically ranging from 12% to 18% of the total order value based on the types of products purchased, will be assessed by Canadian customs. A flat $30.00 FedEx brokerage fee applies to all orders up to $200.00 in total value. For orders exceeding $200.00, FedEx brokerage fees start at around $42.00 and increase based on the total order value.
Canada shipping transit times are as follows:
- Standard Ground: 7-10 business days
- Express: 2-4 business days
Please note that these transit times are estimates based on FedEx shipping services.
Import Tax, Duties, and Tariffs: Customers are responsible for any additional import taxes, duties, and tariffs charged to their order upon delivery.
Shipping During Warm Weather
In the heat of summer, Royal Wholesale takes extra precautions to adjust our packing and shipping methods, ensuring that your product arrives in optimal condition.
Orders containing meltable items, such as chocolate, wax, and sugar-free products, are carefully packed in boxes with insulated liners and cold packs. This helps maintain the coolness of your chocolate and candy for up to 48 hours.
To minimize exposure to elevated temperatures, all shipping is expedited to two days or less. Meltable orders are dispatched only from Monday through Wednesday, preventing them from lingering in a shipping facility over the weekend. We strive to promptly pack and ship your order within a two-day timeframe, and we pass on the discounted shipping rates from FedEx to our customers.
Choosing a business address for shipping can aid the process, as business locations often receive shipments earlier in the day when temperatures are cooler, and someone is available to promptly receive and bring in the package.
Upon receiving your order, allow it to sit at room temperature. This ensures that any softened products return to their normal state.
While we cannot offer refunds for shipments damaged due to weather conditions, we make every effort to ensure your order arrives in excellent condition.
For additional inquiries about our summer shipping procedures, please reach out to us via email at firstname.lastname@example.org or call us toll-free at 888-261-8277.
Refer to the FedEx shipping map below for an estimate of how long it will take to receive your processed order.
Returns & Replacements
Acknowledging the perishable nature of candy and in adherence to FDA policies, RoyalWholesaleCandy.com typically does not accept returns for candy products. However, recognizing that circumstances may arise, we have adjusted our policy to allow returns within 14 days of order receipt. Requests for returns or refunds should be communicated through our Customer Center Portal and require prior authorization from customer service.
Refunds for returns will now be subject to a 15% restocking fee. The responsibility for shipping the products back in their original condition lies with the customer, and shipping costs are excluded from the refund.
Feel free to reach out to us with any concerns or specific requirements before finalizing your purchase. We appreciate your understanding of our policies, which are designed to maintain the quality and safety of our products.
Refusal of Package:
In the event that parcels are refused, both the original and return shipping costs will be billed to the purchaser's original form of payment.
Our order processing is incredibly swift, with orders often being pulled, packed, and shipped within minutes of placement. Once an order is marked as "complete" in our fulfillment system, typically seconds after submission, it becomes non-cancellable. While we welcome you to call and verify the status of your order, if our customer care representative notes that the order has been "completed" in our fulfillment system, cancellation becomes impractical. Our advanced automated turn-around system is designed for efficiency, and canceling a completed order would disrupt our entire fulfillment cycle, potentially affecting numerous other orders. We appreciate your understanding of this policy and encourage you to carefully make your selections before finalizing your order. If cancellation is not possible, and you still wish to return the products, you have the alternative of returning or refusing the package upon its arrival at your destination (refer to details above regarding returns and refusing packages).
Incorrect Shipping Address:
In the event that a customer provides an incorrect address for an order, the following policies will be applied:
* If the order is returned to RoyalWholesaleCandy.com in good condition: The customer will bear the responsibility for the full shipping cost and may be subject to a 15% restocking fee
* If the package is returned to RoyalWholesaleCandy, but the contents are damaged or the package is lost: No refunds will be issued.
* If the package is in transit, and the customer requests a shipment intercept or address correction: The customer will incur a charge of $12 per package/box (this cost is a direct fee from our delivery service provider).
Hot Weather Issues:
As outlined on our FAQ page, RoyalWholesaleCandy.com cannot be held accountable for products damaged in transit due to extreme temperatures, and we will not replace such products without first reviewing the delivery circumstances. If there are concerns about perishability, please reach out to us, and we will make every effort to offer guidance. In cases where a product is received in an unusable condition, unrelated to extreme temperatures, a claim must be submitted within seven (7) days after the physical receipt of the merchandise as determined by FedEx tracking. Claims submitted after this specified period will not qualify for credit or product refunds.
No returns are accepted for special order products.
Given the limited quantity of seasonal candies, please be aware that all purchases of seasonal merchandise, whether perishable or non-perishable, are non-returnable.
If an order is received, and there is a discrepancy involving a missing item, a claim must be submitted within two (2) business days of the physical receipt, as determined by FedEx tracking. We will carefully compare the items ordered with the physical weight of the package and provide a store credit accordingly.
Orders With Incorrect Items:
In the event that incorrect items is received, we are committed to rectifying the error promptly. For exchanges, corrected merchandise will be shipped at the same service level at which it was initially purchased. For example, if the incorrect item was sent via FedEx Ground, the replacement will be shipped at the same service level. If you opted for Rush Delivery, we will refund the shipping cost for the incorrect item. A call tag will be issued for the return of the incorrect Items, and upon receipt, credit will be issued accordingly. It's important to note that credit cannot be issued for any product with a broken factory seal. Additionally, to qualify for credit, notification of order discrepancies must be made within seven (7) business days of receipt, as determined by FedEx tracking.