Customer Service


Having issues? Please check this page first: "Having trouble completing your purchase?"

Select the items you want to place in your Cart by clicking on the “Add To Cart” button next to the item you want. You may also type in the quantity in the box next to “Add To Cart” if it is more than one. You will know when an item has been successfully added to your Cart when it appears in the "Shopping Cart/My Cart Page."

Payment, Pricing, Promotions, & Sales Tax

We accept Visa, Mastercard, American Express, and Discover orders through our ultra-secure ordering system. No taxes are charged for edible candy items sold by Sales tax is only applied to non-candy items sold and shipped to addresses within the state of New Jersey.

Viewing Orders

When you click the "Proceed to Checkout" button on the Shopping Cart/My Cart Page, you will begin the checkout process. To make your shopping experience as intuitive as possible, we have streamlined our checkout process as much as possible. Upon clicking the "Proceed to Checkout" button in your Shopping Cart, users with existing accounts will be automatically taken to the "Shipping and Billing Information" page. Users that are not currently logged in will be allowed to log in using an existing account and users that do not have an account will be given the opportunity to register. When you see the Order Confirmation screen, you will know that we have received your order and that it will be processed. Please make a note of your order number or follow the on-screen instructions for printing out the confirmation page. A confirmation will also be sent to you via email.

Updating Account Information

Upon logging in, you will be brought to your "My Account" page, where you will have access to all your Account Information including, Address Book, My Orders, My Product Reviews, My Tags, Newsletter Subscriptions, and My Wishlist.

Privacy & Security

By visiting you are accepting the practices described in this Privacy Notice. knows that you care how information about you is used and shared. The information we learn from customers helps us personalize and continually improve your experience with If you choose to visit, your visit and any dispute over privacy is subject to this Privacy Notice and our Conditions of Use. If you have any concern about privacy, please contact us. As our business changes, this Privacy Notice and the Conditions of Use will also change, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. 

Types of information we gather include:

(i) Information we receive and store that you enter on our Web site or give us in any other way. We use information you provide for responding to your requests and communicating with you;

(ii) Information we receive and store whenever you interact with us. For example, we use "cookies," and we obtain certain information when your Web browser accesses Cookies are identifiers that we transfer to your computer's hard drive through your Web browser so our system may recognize your browser and also to provide features as storing items in your shopping cart between visits. Some of the information we collect and review includes the Internet protocol (IP) address used to connect your computer to the Internet, e-mail addresses, password used, computer and connection information, your purchase history, the Uniform Resource Locators (URL) trail to, through, and from our Web site, cookie number, and products you viewed or searched for. Usually you can adjust these settings in your browser. The "help" feature in the toolbar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether; and

(iii) We may receive a confirmation when you open e-mail from if your computer supports such capabilities. This helps us review our content for usefulness to our customers. Please contact us if you do not want to receive e-mail or other mail from us. Information about our customers is an important part of our business, and we are not in the business of selling it to others. We do not share information with anyone else. We employ others to perform functions on our behalf, including fulfilling orders, delivering packages, sending postal mail and e-mail, providing marketing assistance, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. We release account and other personal information only when we believe such release is appropriate to comply with law, to enforce our Conditions of Use, or protect the rights, property, or safety of, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information. To protect the security of your information, we employ Secure Socket Layer (SSL) software, which encrypts information you input. We reveal only select digits of your credit card numbers when confirming an order. We transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. You can always choose not to provide information, even though it might be needed to make a purchase. If so, please contact us. You can add or update certain information after signing in to your account. When you update information, we may keep a copy of the prior version for our records. does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use only with involvement of an adult. If you have any comments or questions, please contact us. Thank you.

Returns & Replacements

Due to candy being a perishable item and in compliance with The Food & Drug Administration (FDA) policies, does not accept any return on candy products.

  1. Edible (ALL CONSUMABLE FOOD PRODUCTS) may NOT be returned.
  2. All return/refund requests must be made to our Customer Care department within 72 hours of receiving your order.
  3. Any returns that are called in after this period will receive a 15% restocking fee, as well as any returns that are ordered by mistake or the wrong item number is provided.
  4. We will not be able to take back any returns that are not in the original boxes and/or packaging, or if the original packaging is written on.
  5. We would not be able to take back any holiday items after the holiday has passed.
  6. If an item is damaged or there is something wrong with an item received we would need to know within 72 hour time frame or we would not be able to take these items back after this point.
  7. As a result, we urge you to check your orders in thoroughly when you receive them so that if a return needs to be called in, it is within the provided time.
  8. Items listed as fragile items (ƒ) or special order items with extended shipping times are not returnable.
  9. The customer service representatives repeat descriptions back when item numbers are provided.
  10. Therefore, we strongly suggest that item numbers are used instead of descriptions. Please feel free to request a confirmation of your order to be emailed to you.
  11. Refunds for returns exclude shipping costs, and the customer is responsible for shipping the products back to us in their original condition.
  12. Since food products cannot be returned, and we do not refund for melting, please take care when placing an order and keep in mind the following (if you have any concerns or specific requirements, please call us before you place your order):


Think through and calculate how much candy you will need for an event or project.


Manufacturers sometimes change their recipes, and your taste buds change too.


Some of our products are hand-made in batches and color may vary. Colors may also look different from one computer monitor to the next.

Brand Variance

Different brands of candy like gummies, taffies, caramels, etc. vary in consistency, texture, firmness, etc. So, the same types of candies made by different brands will not always taste the same (e.g., European-brand gummies tend to be harder than American-brand gummies).


If it is warm in your area, stay away from heat-sensitive items as we do not refund for melting! And always make sure someone is around to receive the package.


Double check your online order before hitting that submit button! Of course, if we make any mistakes with your order, we will take full responsibility – just make sure that you contact us within 7 business days of receiving your order, as we cannot approve any requests for refunds/reships after such time.

Refusal of Package

If parcels are refused, original and return shipping costs will be charged to the purchaser's original form of payment.


We will often pull, pack, and ship an order within minutes of our customers placing it. As soon as an order is "complete" into our fulfillment system (which can be seconds after you push that submit button), it cannot be cancelled. Of course you are welcome to call us and check whether an order has been completed and if it has not, we are happy to process your cancellation. However, if a customer care representative sees the order has been "completed" into our fulfillment system, they will be unable to cancel it. We have spent an extremely large amount of resources to develop and create this extremely quick and efficient automated turn-around system and if we were to cancel an order already completed, that one act would interrupt our entire fulfillment cycle (potentially affecting hundreds of other orders). We appreciate your understanding on this matter and we urge you to please take the time to carefully make your selections before hitting that submit button!! If you are unable to cancel your order but still want to return the products, you have the option of returning or refusing the package once it arrives at your destination (see details above regarding returns and refusing packages).

Incorrect Shipping Address

If the customer provides the wrong address when placing an order, the following shall apply: -If the order is returned to in good condition: Customer will be responsible for the full cost of shipping as well as a twenty percent (20%) restocking fee(rarely charged). If the package is returned to RoyalWholesaleCandy but the contents are damaged or if the package is lost: No refunds. -If the package is en route and the customer requests a shipment intercept/address correction: Customer will be charged $12 per package/box (this cost is a direct fee from our delivery service provider).

Hot Weather Issues

As stated on our FAQ page, cannot take responsibility for products damaged in transit due to extremes in temperature, nor will we replace said product before reviewing the delivery circumstances involved. If questions arise as to perishability, please contact us and we will do our best to provide guidance. In the event that a product is received in unusable condition, for reasons other than extremes of temperature, a claim must be submitted within seven 7 days after physical receipt of merchandise as determined by Fed Ex tracking. In the event that a claim is submitted after the stated time period, we will not be able to issue credit nor refund product.

Special Orders

No returns on special order products.

Seasonal Orders

Due to the limited quantity of seasonal candies, please note that the purchase of all seasonal merchandise, perishable or non-perishable, is non returnable.

Missing Items

In the event that an order is received and there is a discrepancy as to a missing item, a claim must be submitted within two (2) business days of physical receipt as determined by Fed Ex tracking. We will compare items ordered as well as physical weight of the package and issue a store credit accordingly.

Orders With Incorrect Merchandise

In the event that incorrect merchandise is received, we will do our best to correct the error in a timely fashion. In the event of an exchange, we will ship corrected merchandise at the shipping service level at which it was purchased. For instance, if the incorrect merchandise was shipped via Fed Ex Ground, it will be shipped at the same service level. In the event that you opted for Rush Delivery, we will refund the cost of shipping the incorrect item. We will issue a call tag for the return of the incorrect merchandise and upon receipt, will issue credit accordingly. Please note that we are unable to issue credit for any product in which the factory seal is no longer intact. Please note that in order for credit to be issued, notification of order discrepancies must be made within seven (7) business days of receipt as determined by Fed Ex tracking.

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