Customer Service
Ordering
Having issues? Please check this page first: "Having trouble completing your purchase?"
Select the items you want to place in your Cart by clicking on the “Add To Cart” button next to the item you want. You may also type in the quantity in the box next to “Add To Cart” if it is more than one. You will know when an item has been successfully added to your Cart when it appears in the "Shopping Cart/My Cart Page."
Payment, Pricing, Promotions, & Sales Tax
We accept Visa, Mastercard, American Express, and Discover orders through our ultra-secure ordering system. No taxes are charged for edible candy items sold by RoyalWholesaleCandy.com. Sales tax is only applied to non-candy items sold and shipped to addresses within the state of New Jersey.
Viewing Orders
When you click the "Proceed to Checkout" button on the Shopping Cart/My Cart Page, you will begin the checkout process. To make your shopping experience as intuitive as possible, we have streamlined our checkout process as much as possible. Upon clicking the "Proceed to Checkout" button in your Shopping Cart, users with existing accounts will be automatically taken to the "Shipping and Billing Information" page. Users that are not currently logged in will be allowed to log in using an existing account and users that do not have an account will be given the opportunity to register. When you see the Order Confirmation screen, you will know that we have received your order and that it will be processed. Please make a note of your order number or follow the on-screen instructions for printing out the confirmation page. A confirmation will also be sent to you via email.
Updating Account Information
Upon logging in, you will be brought to your "My Account" page, where you will have access to all your Account Information including, Address Book, My Orders, My Product Reviews, My Tags, Newsletter Subscriptions, and My Wishlist.
Privacy & Security
By visiting www.royalwholesalecandy.com you are accepting the practices described in this Privacy Notice. www.royalwholesalecandy.com knows that you care how information about you is used and shared. The information we learn from customers helps us personalize and continually improve your experience with www.royalwholesalecandy.com. If you choose to visit www.royalwholesalecandy.com, your visit and any dispute over privacy is subject to this Privacy Notice and our Conditions of Use. If you have any concern about privacy, please contact us. As our business changes, this Privacy Notice and the Conditions of Use will also change, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes.
Types of information we gather include:
(i) Information we receive and store that you enter on our Web site or give us in any other way. We use information you provide for responding to your requests and communicating with you;
(ii) Information we receive and store whenever you interact with us. For example, we use "cookies," and we obtain certain information when your Web browser accesses www.royalwholesalecandy.com. Cookies are identifiers that we transfer to your computer's hard drive through your Web browser so our system may recognize your browser and also to provide features as storing items in your shopping cart between visits. Some of the information we collect and review includes the Internet protocol (IP) address used to connect your computer to the Internet, e-mail addresses, password used, computer and connection information, your purchase history, the Uniform Resource Locators (URL) trail to, through, and from our Web site, cookie number, and products you viewed or searched for. Usually you can adjust these settings in your browser. The "help" feature in the toolbar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether; and
(iii) We may receive a confirmation when you open e-mail from www.royalwholesalecandy.com if your computer supports such capabilities. This helps us review our content for usefulness to our customers. Please contact us if you do not want to receive e-mail or other mail from us. Information about our customers is an important part of our business, and we are not in the business of selling it to others. We do not share information with anyone else. We employ others to perform functions on our behalf, including fulfilling orders, delivering packages, sending postal mail and e-mail, providing marketing assistance, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. We release account and other personal information only when we believe such release is appropriate to comply with law, to enforce our Conditions of Use, or protect the rights, property, or safety of www.royalwholesalecandy.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information. To protect the security of your information, we employ Secure Socket Layer (SSL) software, which encrypts information you input. We reveal only select digits of your credit card numbers when confirming an order. We transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. You can always choose not to provide information, even though it might be needed to make a purchase. If so, please contact us. You can add or update certain information after signing in to your account. When you update information, we may keep a copy of the prior version for our records. www.royalwholesalecandy.com does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use www.royalwholesalecandy.com only with involvement of an adult. If you have any comments or questions, please contact us. Thank you.
Return Policy
Due to candy being a perishable item and in compliance with The Food & Drug Administration (FDA) policies, RoyalWholesaleCandy.com does not accept any return on candy products.
At Royal Wholesale, we stand by our commitment to customer satisfaction. If you are not completely happy with your purchase, we are here to help.
Initiating a Return:
Customers must contact our Customer Service team within 72 hours of receiving their order to initiate a return.
You can reach us by calling 1-856-222-1336 or emailing support@royalwholesalecandy.com. Our representatives will be happy to assist you.
Conditions for Returns:
All returns must be initiated within 72 hours of delivery.
Returns requested after this period may incur a 15% restocking fee.
Returns for orders placed by mistake or for incorrect item numbers provided will also incur a 15% restocking fee.
Items must be returned in their original packaging and in a resalable condition.
Holiday items cannot be returned after the holiday has passed.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please report it within 72 hours of delivery.
Returns for damaged or incorrect items will not be accepted after this timeframe.
Important Recommendations:
We encourage customers to thoroughly check their orders upon receipt to ensure accuracy.
Contact Us
For any questions or assistance regarding your order, please don’t hesitate to contact our Customer Service team at 1-856-222-1336.
Quantity
Think through and calculate how much candy you will need for an event or project.
Taste
Manufacturers sometimes change their recipes, and your taste buds change too.
Color
Some of our products are hand-made in batches and color may vary. Colors may also look different from one computer monitor to the next.
Brand Variance
Different brands of candy like gummies, taffies, caramels, etc. vary in consistency, texture, firmness, etc. So, the same types of candies made by different brands will not always taste the same (e.g., European-brand gummies tend to be harder than American-brand gummies).
Heat
If it is warm in your area, stay away from heat-sensitive items as we do not refund for melting! And always make sure someone is around to receive the package.
Mistakes
Double check your online order before hitting that submit button! Of course, if we make any mistakes with your order, we will take full responsibility – just make sure that you contact us within 72 hours of receiving your order, as we cannot approve any requests for refunds/reships after such time.
Refusal of Package
If parcels are refused, original and return shipping costs will be charged to the purchaser's original form of payment.
Cancellations
We will often pull, pack, and ship an order within minutes of our customers placing it. As soon as an order is "complete" into our fulfillment system (which can be seconds after you push that submit button), it cannot be cancelled. Of course you are welcome to call us and check whether an order has been completed and if it has not, we are happy to process your cancellation. However, if a customer care representative sees the order has been "completed" into our fulfillment system, they will be unable to cancel it. We have spent an extremely large amount of resources to develop and create this extremely quick and efficient automated turn-around system and if we were to cancel an order already completed, that one act would interrupt our entire fulfillment cycle (potentially affecting hundreds of other orders). We appreciate your understanding on this matter and we urge you to please take the time to carefully make your selections before hitting that submit button!! If you are unable to cancel your order but still want to return the products, you have the option of returning or refusing the package once it arrives at your destination (see details above regarding returns and refusing packages).
Incorrect Shipping Address
If the customer provides the wrong address when placing an order, the following shall apply: -If the order is returned to RoyalWholesaleCandy.com in good condition: Customer will be responsible for the full cost of shipping as well as a twenty percent (20%) restocking fee(rarely charged). If the package is returned to RoyalWholesaleCandy but the contents are damaged or if the package is lost: No refunds. -If the package is en route and the customer requests a shipment intercept/address correction: Customer will be charged $12 per package/box (this cost is a direct fee from our delivery service provider).
Hot Weather Issues
As stated on our FAQ page, RoyalWholesaleCandy.com cannot take responsibility for products damaged in transit due to extremes in temperature, nor will we replace said product before reviewing the delivery circumstances involved. If questions arise as to perishability, please contact us and we will do our best to provide guidance. In the event that a product is received in unusable condition, for reasons other than extremes of temperature, a claim must be submitted within 72 hours after physical receipt of merchandise as determined by Fed Ex tracking. In the event that a claim is submitted after the stated time period, we will not be able to issue credit nor refund product.
Special Orders
No returns on special order products.
Seasonal Orders
Due to the limited quantity of seasonal candies, please note that the purchase of all seasonal merchandise, perishable or non-perishable, is non returnable.
Missing Items
In the event that an order is received and there is a discrepancy as to a missing item, a claim must be submitted within 72 hours of physical receipt as determined by Fed Ex tracking. We will compare items ordered as well as physical weight of the package and issue a store credit accordingly.
Orders With Incorrect Merchandise
In the event that incorrect merchandise is received, we will do our best to correct the error in a timely fashion. In the event of an exchange, we will ship corrected merchandise at the shipping service level at which it was purchased. For instance, if the incorrect merchandise was shipped via Fed Ex Ground, it will be shipped at the same service level. In the event that you opted for Rush Delivery, we will refund the cost of shipping the incorrect item. We will issue a call tag for the return of the incorrect merchandise and upon receipt, will issue credit accordingly. Please note that we are unable to issue credit for any product in which the factory seal is no longer intact. Please note that in order for credit to be issued, notification of order discrepancies must be made within 72 hours of receipt as determined by Fed Ex tracking.