Troubleshooting

Having trouble completing your purchase?

Are you having trouble making your purchase? Here are some tips:

Check your internet connection: Ensure that your internet connection is stable and strong. Poor internet connectivity can cause payment processing issues and slow loading of web pages, which could result in purchase problems.
Clear your browser's cache: Clearing your browser's cache can help to resolve any issues with your shopping cart or payment processing. To clear your cache, go to your browser's settings and find the "clear browsing data" option. You can then choose the time range for which you want to clear the cache, and select the "clear data" button.
Try a different browser or device (tablet, laptop, PC, phone): Sometimes, issues with making purchases can be related to the browser you are using. Try using a different browser to make your purchase, and see if the issue is resolved.
Disable your browser extensions: Browser extensions can sometimes interfere with the checkout process, preventing customers from making a purchase. Try disabling any browser extensions you have installed, and see if this resolves the issue.
Check your payment information: Make sure that your payment information is correct and up-to-date. Double-check that your credit card number, expiration date, and security code are correct.
Contact customer support: If none of the above steps resolve the issue, contact Royal Wholesale Candy's customer support team for further assistance. They may be able to identify the issue and help you to complete your purchase. You can find their contact information on the website.

By following these troubleshooting steps, you should be able to resolve any issues you may have with making a purchase on Royal Wholesale Candy's website.

Did you lose your existing cart?

Your shopping cart contents should be saved for 15 days by default, as long as you are not clearing your browser's cache within that period of time. If you've experienced the issue of an empty shopping cart after returning to the Royal Wholesale Candy site following a period of time, we understand your frustration. We've put together this troubleshooting guide to help you understand why this may happen and provide solutions to resolve the problem.

When you leave a website without completing a purchase and return after a certain period, your session may expire. Sessions are typically set to a specific duration to protect your privacy and ensure the security of your information. This can result in an empty shopping cart. To resolve this issue, we recommend the following:

Browser settings: Some browsers are configured to automatically clear cookies or browsing data when closed. This can lead to an empty shopping cart upon your return. To prevent this, you can adjust your browser settings:
- In your browser's settings or preferences, locate the "Privacy" or "Security" section.
- Look for options related to cookies or browsing data and ensure that the setting to clear them on exit is disabled.
- Save the changes and restart your browser. Moving forward, your shopping cart should now retain its contents.
Device or browser switch: If you return to the Royal Wholesale Candy site on a different device or using a different browser than you originally used, your cart may not be carried over. To resolve this:
- Try accessing the site on the same device and browser that you used when you initially added items to your cart.
Contact customer support: If you've followed the steps above and continue to experience an empty shopping cart upon returning to the site, please reach out to our customer support team. Provide them with detailed information about the problem, including the steps you've already taken to troubleshoot. They will investigate further and provide personalized assistance to resolve the issue.

We apologize for any inconvenience caused and appreciate your patience while we work to ensure a seamless shopping experience for you.

Thank you for choosing Royal Wholesale Candy for your candy and chocolate shopping needs!